Return & Refund Policy
ORDER CANCELLATION
Our goal is to ship orders to our customers as soon as possible.
Please contact us IMMEDIATELY to cancel your order. You are free to cancel an order before items have begun processing, which varies between 2-12 hours after an order is placed. If a cancellation is requested after an item has begun processing, a cancellation is not possible.
If your cancellation request is made at any time after your item has already been shipped out or is on the way to a carrier, again, we are unable to cancel it. Please see below for our Returns policies.
CHANGE OF MIND
If your order arrives with manufacturing errors, the wrong size, or has other obvious errors, you must report it to us within 48 hours of delivery. We do not require customers to return items. Photos of items must be submitted with an explanation of what is wrong/incorrect with the item you received. You will be sent a replacement item or offered a refund.
However, if you simply change your mind regarding your purchase, it is unlikely that a refund or exchange will be offered.
ITEMS NOT RECEIVED OR LOST IN TRANSIT
In some cases a delivery may take longer than usual. Most of these delays are caused by the carrier that we cannot control. Items can only be replaced or refunded if they are deemed to be lost in transit.
In rare cases items can be lost in mail. An item will be considered lost if 10 business days have passed with no updates to tracking, or if the mail carrier confirms the loss of the item before this period. In this case, we can resend the item or offer a refund.
INCORRECT ITEM RECEIVED
We do not require customers to return items. Photos of items must be submitted with an explanation of what is wrong/incorrect with the item you received – and the photos must clearly show this. If we confirm that you entered your order correctly and were sent an incorrect item, you will be sent the correct item or will be offered a refund.
ITEM FAULTY OR DAMAGED DURING SHIPPING
If the item is received in a damaged condition or the condition does not match the description, you must report it to us within 48 hours of delivery. We do not require customers to return items. Photos of items must be submitted with an explanation of what is wrong/incorrect with the item you received – and the photos must clearly show the damage. You will be sent a replacement item or will be offered a refund.
We cannot offer replacements or refunds for damage incurred after use, including for damage incurred by not following the product’s care instructions.
INCORRECT PERSONALIZATION ENTERED
The customer is responsible for entering the correct personalization when placing the order.
Please contact us IMMEDIATELY if you need to change the personalization for your order. You are free to change personalization on an order before items have begun processing, which varies between 2-12 hours after an order is placed. If a change is requested after an item has begun processing, a change to personalization is not possible.
WRONG ADDRESS ENTERED DURING ORDER
The customer is responsible for entering the correct shipping address when placing the order. We can update the address if we receive a request before the item is shipped out.
We cannot update the shipping address after an order is shipped out. In this case, the customer can contact the shipping carrier and request for the package to be redirected to the preferred address. If the item is shipped by USPS, the customer can use the USPS Package Intercept service (fees may apply). If the item is returned to us by the shipping carrier, we can reship the item to the customer’s preferred address. Shipping and handling charges will apply.
ITEMS LOST OR STOLEN AFTER DELIVERY
In cases where a package has been successfully delivered by the shipping carrier but is subsequently lost or stolen (i.e. by “porch pirates”), Easy Gratitude cannot be held responsible. The customer is responsible for providing a safe delivery location on their premises. Any refunds or replacements will be at our sole discretion. We advise that a report be filed with your local post office and police station in this scenario. Local authorities may help retrieve your stolen package.
Please feel free to contact us about returns at info@EasyGratitude.com